Faq

VAT & Customs

  • Will my parcel be stopped in customs?
No, your parcel will not be stopped in customs. Your parcel will be seamlessy delivered to you! 
  • Will there be any added tax on my order?

There are no added tax or hidden fees on any orders placed with us. We have created a system to make the best customer experience there is, and we take great pride in this.

  • I live in Norway, will there be any added costs? 🇳🇴

No added fees or VAT will be charged in your orders placed with us. 

Shipping and delivery

Shipping timeframes and methods

  • How long will it take for my order to arrive?
Our most common delivery is 5-12 days. Delivery time depends largely on where you are located, the postal service in your country and their delivery days. 
  • Where do you ship from?
We normally ship from Singapore, China and Hongkong with express shipping.
  • What shipping methods do you offer?
We only offer standard shipping.
  • What are your shipping rates?
Shipping is always free!
  • Do you offer international shipping?
Yes, we ship to all EU countries and Norway. 

    Tracking and updates

    • Is there a tracking number for my order?
    All our order have tracking numbers. As soon as your order is shipped, you will receive a tracking number by email. Note: some products might be shipped separately in one order.
    • How do I track my order's shipping progress?
    You can track your order directly via the link sent in our email to you.
    • Can I specify a delivery date or time for my order?
    This is unfortunately not possible yet.
    • What happens if my package gets lost or damaged during shipping?
    If your parcel gets lost during shipping or if your product arrives damaged you will be fully reimbursed for the whole order.  

      Address and delivery management

      • Can I change my shipping address after placing the order?
      We can not change shipping adress on a confirmed order.
      • Can I reroute my package to a different address if I'm not available to receive it?
      We can not change this, but your local postal service can sometimes make changes in delivery.
      • What happens if I miss the delivery attempt?
      • A second attempt will be carried out by the postal service or your parcel will be available for local pickup

      Shipping options and costs

      • Do you provide free shipping on orders over a certain amount?
      We always offer free shipping!
      • Do you offer local pickup as an option?
      We do not offer local pickup.

        Delays and special situations

        • What should I do if my order hasn't arrived within the expected timeframe?
        Contact us with your order number and we will sort it out for you!
        • Are there any delays expected during holidays or peak seasons?
        Expected delays are: Black friday, Christmas holiday, Easter holidays in Northers Europe
        • What is your return policy for items that arrive late or damaged?
        We fully reimburse items that arrived damaged. If the item is over a certain price limit, we might need you to return the item for inspection before we can refund you. 

          Returns and exchanges

          General return and exchange questions

          • What is your return and exchange policy?
          Returns are always accepted within 14 days of delivery. We do not offer exchanges, but you can return your item and place a new order easily. Return shipping are payed by the sender.
          • How many days do I have to initiate a return or exchange?
          14 days from delivery.

            Initiating returns and exchanges

            • How do I initiate a return or exchange?
            Contact us directly via our live chat or email with your order number.

            Condition of returned items

            • What condition should the item be in for a successful return or exchange?
            New, unused and in original packaging.
            • Do I need to include all original packaging and accessories when returning an item?
            Yes, all original packaging and accessories needs to be included. 

            Refunds and exchange process

            • How long does it take to process a refund or exchange?
            We will process your refund within 1-3 days from delivery.
            • Will I receive a full refund for the returned item?
            Yes, as long as the return conditions are met.

            Damaged or defective items

            • What should I do if I receive a damaged or defective item?
            Keep all packaging and item - take photos of all the damages as well as the shipping label on the parcel and send this to us with your order number.
            • Do I need to provide photos or evidence of the damage when requesting a return?
            You need to provide photos for us to process a return correctly.
            • Will I be reimbursed for shipping costs if I'm returning a damaged or defective item?
            Yes, we will reimburse you for the shipping cost if the product arrived defective or damaged.

              FAQ examples about payment options

              Accepted payment methods

              • What payment methods do you accept?
              We accept Klarna, Apple Pay, Google pay, Paypal and more.
              • Can I pay with a credit/debit card?
              Yes, almost all credit and debit cards can be used to make a purchase on our store.
              • Do you accept PayPal or other online payment platforms?
              Yes, we accept Paypal as payment option.
              • Can I use mobile payment options like Apple Pay or Google Pay?
              Both Apple and Google pay are available for checkout.

                Payment options and flexibility

                • Do you offer financing or installment payment options?
                Yes, we do! You can choose Klarna or Shop pay at checkout.
                • Can I change my payment method after placing an order?
                If the payment is denied, you can change your payment method. If the order is confirmed, it is unfortunately not possible.
                • Can I save my payment information for future purchases?
                You can do this with Shop pay.
                • Are there any restrictions on payment methods for certain products or services?
                We do not have any restrictions on payment methods for any products.
                • Do you offer any discounts or promotions for specific payment methods?
                We do not offer this, but sometimes the payment companies do.

                  Payment support and contact

                  • How can I contact customer support for payment-related inquiries?
                  You can contact us directly via our live chat or contact form!